Blacksteel Warranty

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Warranty

Blacksteel’s Warranty: Limited 20-year coverage against defects. Please refer all warranty conditions carefully.

Products

Upon delivery, products are covered by a 20-year limited warranty against manufacturing defects.

Glass

Blacksteel provides a 10-year limited warranty on insulated glass from the date of delivery, guaranteeing it to be free from failure. Within the initial 2 years, if any glass failure occurs, Blacksteel will cover the full cost of replacement and installation within this period. After this initial period, Blacksteel will still replace the glass without charge, but the client will be responsible for the installation.

Finish

Blacksteel warrants its painted products for a period of 5 years, with a focus on addressing sheen weathering and fading issues, which are common occurrences. To ensure the warranty remains valid, homeowners must adhere to Blacksteel’s specified maintenance and refinish recommendations.

BlackSteel's warranty covers specific aspects of their products, but there are certain items or situations that are not included.

  1. Any issues or damage resulting from the use of incompatible or non-approved accessories, such as hardware or sealants, that are not recommended or supplied by BlackSteel.
  2. Damage caused by improper installation, handling, or misuse of the doors and windows.
  3. Changes in appearance due to exposure to extreme weather conditions or environmental factors.
  4. Damage resulting from accidents, vandalism, or acts of nature, such as fire, flood, or earthquakes.
  5. Modifications or alterations made to the doors and windows by parties other than BlackSteel or authorized representatives.
  6. Damage caused by improper cleaning agents or techniques that are not recommended by BlackSteel.
  7. Failure to adhere to maintenance guidelines outlined by BlackSteel, leading to damage or deterioration.
  8. Lockset hardware will not be covered under warranty if the required periodic product maintenance in not upheld.
  9. Fly Screens on doors and windows
  10. Glass breakage or damage is not directly attributed to manufacturing defects.
  11. Issues arising from inadequate or improper maintenance of hardware components.
  12. Consequential or indirect damages, including loss of time, inconvenience, or associated costs beyond the scope of the warranty.
window

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