About Us

“Architecture should speak of its time and place, but yearn for timelessness.” – Frank Gehry

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Our Mission

Blacksteel specializes in high end, custom-made steel doors and windows for the US and Canadian markets. We produce energy rated, thermally efficient fenestration with classic style and outstanding value. We strive to meet the exact needs of our customers in terms of the functional purpose, energy ratings, climate challenges and architectural design for each project. We value the relationships we have with builders, architects and designers whose work embodies a modern vision – shaped by the clean lines of steel.

Our Values

At Blacksteel we know that success is built upon a foundation of trust, which in turn is based on common values of honesty, integrity and professionalism. Our core team has long years of experience in the building industry where we’ve learned that it’s not enough to aim for perfection – it must be built into systems that guarantee perfection. Whatever is in our power to control, we control, so that your experience of working with our team is stress free, from start to finish.

Our Team

Creating a work of art takes incredibly detailed planning and a wide range of expert skills. Our production team includes: architects, mechanical, thermal and chemical engineers, designers, draftspersons and specialists in welding, painting and fabrication. We are a small company with 75 employees who work together to guide each phase of production from purchasing to packaging. Our customer service and sales team include people who know our products inside-out and will assist you with every detail of your order. The Blacksteel team has the knowledge and expertise to turn your architectural plans into the home or development of your dreams.

Our Products

We offer a comprehensive range of interior and exterior steel framed doors and windows that cater to a wide range of styles. From the sleek and elegant look of modern minimalism, to the more ornate or distinguished style of embellished grillwork – steel does it all. There are challenges to making glass a primary building feature and that is why our glazing department is world renowned. We start with top quality raw materials and employ cutting-edge processes to create functional works of art. Our goal is to deliver products that incorporate the latest thermal design features available while also being visually stunning. If you want the truly innovative design potential that only steel frames permit, then Blacksteel has the expertise that you need. 

Our Approach

We strive to provide a stress-free and supportive experience from your initial consult, through delivery, installation and after-sales support. Trust us to accompany you on your journey, as we help you transform your architectural plans into reality while ensuring your complete satisfaction every step of the way. We look forward to demonstrating the Blacksteel commitment to service on your next building project.

Consultation

Once we have your plans, we provide you with detailed CAD drawings and accurate costings with as many revisions as is needed. Each project has many unique technical requirements; including your need for thermal insulation, energy efficiency or protection from the sun’s heat. We’re happy to collaborate with your architect to ensure that our products seamlessly integrate into your overall design. When we have the final approved CAD drawings, we can provide the final guaranteed cost.  

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Communication

The success of any big project depends upon clear communication amongst all the parties involved. At Blacksteel we’re familiar with working with a team of professionals and we understand that it can be a time consuming process to have multiple people sign off on every small change. Therefore, we strive to communicate with you promptly and clearly, both verbally and in writing at every phase of your project. If you do decide to work with us, we ask that every measurement and detail be confirmed and signed off by your builder, so unnecessary errors are avoided. 

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Delivery

Once your project is scheduled into production, we can give you an accurate estimate of production and shipping time and an expected delivery date. All quotes are valid for a maximum of 2 months. There can occasionally be some unforeseen delay caused by bad weather or shipping issues beyond our control – such as what we experienced during Covid when the ports lost 50% of their staff. However, we generally schedule to include minor delays so that your delivery schedule is unlikely to be impacted. We keep you appraised of progress and are in frequent contact as we get closer to the big day of delivery. Depending on the size of your order, we’ll advise you as to the necessary equipment and manpower that you’ll need to unload and secure your products.

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Installation

Installation of our products is very straightforward and can be accomplished from inside or outside the building. If you don’t already have a contractor working with you, we can often recommend a licensed contractor who has worked with our products before in your area. We provide an ‘installation guidelines’ video as well as written instructions, and we urge your contractor to take a look at it before installation. Most experienced contractors have no problem with our easy to install doors and windows. Our project managers possess in-depth knowledge about our products and are ready to address any questions or concerns that may arise during the installation process.  

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Warranty

We provide exceptional after-sales support, including a 20-year limited warranty on our products. This warranty showcases our confidence in the quality and durability of our products. During the warranty period, if any issues arise, our dedicated customer support team is available to provide prompt and effective solutions. A can of matching paint is typically sent along with your order for future touch ups should your product suffer any significant scratches on the finish. Cleaning and Maintenance instructions are on our site. We stand behind our products to ensure your complete peace of mind. See warranty here. 

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We strive to provide a stress-free and supportive experience from your initial consult, through production, delivery, installation and after-sales support. Trust us to accompany you on your journey, as we help you transform your architectural plans into reality while ensuring your complete satisfaction every step of the way. We look forward to demonstrating the Blacksteel commitment to service on your next building project.

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Need an elegantly built custom made Door and Window solution?

Contact our team to discuss a solution tailored to your needs. 

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